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Code d'Examen: 642-243
Nom d'Examen: Cisco (Unified Contact Center Enterprise Support Exam)
Questions et réponses: 44 Q&As

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NO.1 Drop
Answer:
Green choice1---->Yellow Choice2
Green choice2---->Yellow Choice1
Green choice5---->Yellow Choice3
Green choice3---->Yellow Choice4
Green choice4---->Yellow Choice5

NO.2 In a Cisco Unified Contact Center Enterprise system, a new agent and phone have been added to the
system; however, the agent is unable to log in to the system. The agent is using the same type of phone
and and has the same CTI OS desktop setup as other agents who are able to log in without issue. What
are two possible causes for this issue?(Choose two
A.The incorrect CTIOS Server IP and Port are configured on the new agent's CTI desktop.
B.The new phone used by the agent is not associated with IVRJtapiUser.
C.A new Device Target needs to be added for the phone in the Config (for example, /devtype ipp
12345).
D.The phone has call forwarding and call waiting enabled.
E.The new phone used by the agent is not associated with PGJtapiUser.
Answer:C E

Cisco   certification 642-243   certification 642-243

NO.3 Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment, the call flow allows the
caller to opt out and leave a voice
IVR
does the script shown in the exhibit have on the system?
Green choice3
Green choice5
Green choice1
3.In a Cisco Unified Contact Center Enterprise system, a new agent and phone have been added to the
system; however, the agent is unable to log in to the system. The agent is using the same type of phone
and and has the same CTI OS desktop setup as other agents who are able to log in without issue. What
are two possible causes for this issue?(Choose two
A.The incorrect CTIOS Server IP and Port are configured on the new agent's CTI desktop.
B.The new phone used by the agent is not associated with IVRJtapiUser.
C.A new Device Target needs to be added for the phone in the Config (for example, /devtype ipp
12345).
D.The phone has call forwarding and call waiting enabled.
E.The new phone used by the agent is not associated with PGJtapiUser.
Answer:C E

Cisco   642-243 examen   certification 642-243   certification 642-243   certification 642-243   certification 642-243
4.Refer to the exhibit. In the Cisco Unified Contact Center Enterprise solution, there are a number
different log files that are generated by different components and processes in the solution. Identify the
specific process that generated the log file.
A.CTI OS (Server)
B.CTI OS (Client)
C.JTAPI Gateway (jgw)
D.UC Manager PIM (Enterprise Agent PIM)
E.ICM Call Router (rtr)
Answer:D

certification Cisco   642-243 examen   642-243 examen
5.Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment, the call flow allows the
caller to opt out and leave a voice
IVR application "Script1.aef" is called to prompt the caller and transfer the call to voice mail. What impact
does the script shown in the exhibit have on the system?
Green choice3---->Yellow Choice2
Green choice5---->Yellow Choice3
Green choice1---->Yellow Choice4
3.In a Cisco Unified Contact Center Enterprise system, a new agent and phone have been added to the
system; however, the agent is unable to log in to the system. The agent is using the same type of phone
and and has the same CTI OS desktop setup as other agents who are able to log in without issue. What
are two possible causes for this issue?(Choose two
A.The incorrect CTIOS Server IP and Port are configured on the new agent's CTI desktop.
B.The new phone used by the agent is not associated with IVRJtapiUser.
C.A new Device Target needs to be added for the phone in the Config (for example, /devtype ipp
D.The phone has call forwarding and call waiting enabled.
E.The new phone used by the agent is not associated with PGJtapiUser.
Answer:C E

Cisco examen   certification 642-243   642-243   certification 642-243   642-243   642-243 examen
4.Refer to the exhibit. In the Cisco Unified Contact Center Enterprise solution, there are a number
different log files that are generated by different components and processes in the solution. Identify the
specific process that generated the log file.
A.CTI OS (Server)
B.CTI OS (Client)
C.JTAPI Gateway (jgw)
D.UC Manager PIM (Enterprise Agent PIM)
E.ICM Call Router (rtr)
5.Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment, the call flow allows the
caller to opt out and leave a voice
application "Script1.aef" is called to prompt the caller and transfer the call to voice mail. What impact
does the script shown in the exhibit have on the system?
>Yellow Choice2
>Yellow Choice3
>Yellow Choice4
3.In a Cisco Unified Contact Center Enterprise system, a new agent and phone have been added to the
system; however, the agent is unable to log in to the system. The agent is using the same type of phone
and and has the same CTI OS desktop setup as other agents who are able to log in without issue. What
are two possible causes for this issue?(Choose two
A.The incorrect CTIOS Server IP and Port are configured on the new agent's CTI desktop.
B.The new phone used by the agent is not associated with IVRJtapiUser.
C.A new Device Target needs to be added for the phone in the Config (for example, /devtype ipp
D.The phone has call forwarding and call waiting enabled.
E.The new phone used by the agent is not associated with PGJtapiUser.
4.Refer to the exhibit. In the Cisco Unified Contact Center Enterprise solution, there are a number
different log files that are generated by different components and processes in the solution. Identify the
specific process that generated the log file.
D.UC Manager PIM (Enterprise Agent PIM)
5.Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment, the call flow allows the
caller to opt out and leave a voice-mail message for an agent team while in queue. The Cisco Unified IP
application "Script1.aef" is called to prompt the caller and transfer the call to voice mail. What impact
does the script shown in the exhibit have on the system?
3.In a Cisco Unified Contact Center Enterprise system, a new agent and phone have been added to the
system; however, the agent is unable to log in to the system. The agent is using the same type of phone
and and has the same CTI OS desktop setup as other agents who are able to log in without issue. What
are two possible causes for this issue?(Choose two
A.The incorrect CTIOS Server IP and Port are configured on the new agent's CTI desktop.
B.The new phone used by the agent is not associated with IVRJtapiUser.
C.A new Device Target needs to be added for the phone in the Config (for example, /devtype ipp
D.The phone has call forwarding and call waiting enabled.
E.The new phone used by the agent is not associated with PGJtapiUser.
4.Refer to the exhibit. In the Cisco Unified Contact Center Enterprise solution, there are a number
different log files that are generated by different components and processes in the solution. Identify the
specific process that generated the log file.
D.UC Manager PIM (Enterprise Agent PIM)
5.Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment, the call flow allows the
mail message for an agent team while in queue. The Cisco Unified IP
application "Script1.aef" is called to prompt the caller and transfer the call to voice mail. What impact
does the script shown in the exhibit have on the system?
The safer , easier way to help you pass any IT exams.
3 / 4
3.In a Cisco Unified Contact Center Enterprise system, a new agent and phone have been added to the
system; however, the agent is unable to log in to the system. The agent is using the same type of phone
and and has the same CTI OS desktop setup as other agents who are able to log in without issue. What
are two possible causes for this issue?(Choose two.)
A.The incorrect CTIOS Server IP and Port are configured on the new agent's CTI desktop.
B.The new phone used by the agent is not associated with IVRJtapiUser.
C.A new Device Target needs to be added for the phone in the Config (for example, /devtype ipp
D.The phone has call forwarding and call waiting enabled.
E.The new phone used by the agent is not associated with PGJtapiUser.
4.Refer to the exhibit. In the Cisco Unified Contact Center Enterprise solution, there are a number
different log files that are generated by different components and processes in the solution. Identify the
5.Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment, the call flow allows the
mail message for an agent team while in queue. The Cisco Unified IP
application "Script1.aef" is called to prompt the caller and transfer the call to voice mail. What impact
does the script shown in the exhibit have on the system?
The safer , easier way to help you pass any IT exams.
3.In a Cisco Unified Contact Center Enterprise system, a new agent and phone have been added to the
system; however, the agent is unable to log in to the system. The agent is using the same type of phone
and and has the same CTI OS desktop setup as other agents who are able to log in without issue. What
A.The incorrect CTIOS Server IP and Port are configured on the new agent's CTI desktop.
B.The new phone used by the agent is not associated with IVRJtapiUser.
C.A new Device Target needs to be added for the phone in the Config (for example, /devtype ipp
E.The new phone used by the agent is not associated with PGJtapiUser.
4.Refer to the exhibit. In the Cisco Unified Contact Center Enterprise solution, there are a number
different log files that are generated by different components and processes in the solution. Identify the
5.Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment, the call flow allows the
mail message for an agent team while in queue. The Cisco Unified IP
application "Script1.aef" is called to prompt the caller and transfer the call to voice mail. What impact
The safer , easier way to help you pass any IT exams.
3.In a Cisco Unified Contact Center Enterprise system, a new agent and phone have been added to the
system; however, the agent is unable to log in to the system. The agent is using the same type of phone
and and has the same CTI OS desktop setup as other agents who are able to log in without issue. What
A.The incorrect CTIOS Server IP and Port are configured on the new agent's CTI desktop.
B.The new phone used by the agent is not associated with IVRJtapiUser.
C.A new Device Target needs to be added for the phone in the Config (for example, /devtype ipp
E.The new phone used by the agent is not associated with PGJtapiUser.
4.Refer to the exhibit. In the Cisco Unified Contact Center Enterprise solution, there are a number
different log files that are generated by different components and processes in the solution. Identify the
5.Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment, the call flow allows the
mail message for an agent team while in queue. The Cisco Unified IP
application "Script1.aef" is called to prompt the caller and transfer the call to voice mail. What impact
The safer , easier way to help you pass any IT exams.
3.In a Cisco Unified Contact Center Enterprise system, a new agent and phone have been added to the
system; however, the agent is unable to log in to the system. The agent is using the same type of phone
and and has the same CTI OS desktop setup as other agents who are able to log in without issue. What
A.The incorrect CTIOS Server IP and Port are configured on the new agent's CTI desktop.
C.A new Device Target needs to be added for the phone in the Config (for example, /devtype ipp
4.Refer to the exhibit. In the Cisco Unified Contact Center Enterprise solution, there are a number
different log files that are generated by different components and processes in the solution. Identify the
5.Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment, the call flow allows the
mail message for an agent team while in queue. The Cisco Unified IP
application "Script1.aef" is called to prompt the caller and transfer the call to voice mail. What impact
The safer , easier way to help you pass any IT exams.
3.In a Cisco Unified Contact Center Enterprise system, a new agent and phone have been added to the
system; however, the agent is unable to log in to the system. The agent is using the same type of phone
and and has the same CTI OS desktop setup as other agents who are able to log in without issue. What
C.A new Device Target needs to be added for the phone in the Config (for example, /devtype ipphone /DN
4.Refer to the exhibit. In the Cisco Unified Contact Center Enterprise solution, there are a number
of
different log files that are generated by different components and processes in the solution. Identify the
5.Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment, the call flow allows the
mail message for an agent team while in queue. The Cisco Unified IP
application "Script1.aef" is called to prompt the caller and transfer the call to voice mail. What impact
3.In a Cisco Unified Contact Center Enterprise system, a new agent and phone have been added to the
system; however, the agent is unable to log in to the system. The agent is using the same type of phone
and and has the same CTI OS desktop setup as other agents who are able to log in without issue. What
hone /DN
of
different log files that are generated by different components and processes in the solution. Identify the
5.Refer to the exhibit. In a Cisco Unified Contact Center Enterprise deployment, the call flow allows the
mail message for an agent team while in queue. The Cisco Unified IP
application "Script1.aef" is called to prompt the caller and transfer the call to voice mail. What impact
A.Calls that are sent to voice mail from the Cisco Unified IP IVR script will appear as "Abandoned" in the
Cisco Unified CCE Call Type reporting.
B.Calls that are sent to voice mail from the Cisco Unified IP IVR script will appear as "Transferred Out" in
the Cisco Unified CCE Call Type reporting.
C.Calls that are sent to voice mail from the Cisco Unified IP IVR script will appear as "Handled" in the
Cisco Unified CCE Call Type reporting.
D.All calls that are sent to this script will be sent to the vmEXT using the Call Redirect step.
E.Callers will remain in queue after they leave the voice-mail message.
Answer:A

Cisco examen   certification 642-243   642-243

NO.4 Refer to the exhibit. In the Cisco Unified Contact Center Enterprise solution, there are a number
different log files that are generated by different components and processes in the solution. Identify the
specific process that generated the log file.
A.CTI OS (Server)
B.CTI OS (Client)
C.JTAPI Gateway (jgw)
D.UC Manager PIM (Enterprise Agent PIM)
E.ICM Call Router (rtr)
Answer:D

Cisco   642-243 examen   642-243   642-243

NO.5 Drop
Answer:
Green choice4---->Yellow Choice1
Green choice3
Green choice5
Green choice1

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